Refund Policy
Effective Date: [12 / 01 / 2025]
At SONITV, we are committed to providing premium IPTV service and customer satisfaction. If you’re not fully satisfied with your purchase, we offer a 7-day money-back guarantee on all eligible plans.
1. Eligibility for Refund
You are eligible for a full refund if:
Your request is made within 7 days of your initial purchase.
You have not violated any part of our [Terms of Use].
You are experiencing technical issues that our support team could not resolve.
2. Non-Refundable Items
We do not offer refunds for:
Requests made after 7 days of purchase.
Plans purchased through resellers or third parties.
Abuse, misuse, or violation of our terms of service.
Services purchased during special promotions marked as non-refundable.
3. How to Request a Refund
To initiate a refund, contact our support team with:
Your registered email
Order ID or invoice
Reason for refund
Our team will review your request and respond within 24–48 hours.
4. Refund Method
If approved, refunds will be issued to the original payment method within 5–10 business days depending on your bank or payment provider.
5. Policy Updates
We reserve the right to modify this refund policy at any time. Changes will be posted here with an updated effective date.
Have questions?
Our support team is available 24/7 to help:
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📞 +1 943 932 00